At Scents Of Dreams, we want you to love your fragrance. Because perfumes and other personal care products are sensitive to hygiene, please read this policy carefully before requesting a return.
Overview
We accept returns and exchanges within 7 days of delivery, provided the item meets the conditions below. This policy applies to purchases made through scentsofdreams.com and is governed by the laws of the Republic of Ghana.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unopened, unused, and in its original condition
- In its original packaging, with any protective seal or shrink wrap intact
- Accompanied by your order number or proof of purchase
Non-Returnable Items
Because of the personal and hygiene-sensitive nature of our products, we cannot accept returns on:
- Opened or used perfumes, oils, roll-ons, or body sprays
- Items with a broken, missing, or tampered seal
- Gift sets where any item inside has been opened
- Sale, clearance, or promotional items
- Wholesale or carton orders, unless the entire carton is unopened
Damaged, Wrong, or Defective Items
If you receive a damaged item, the wrong item, or an item that does not match its description, please contact us within 48 hours of delivery with your order number and photos of the item, and we will arrange a replacement, exchange, or refund as appropriate.
How to Request a Return
Contact us at [email protected] or +233 57 188 8661 with your order number and the reason for your return. Once your request is approved, we will provide instructions for returning the item.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5-10 business days. Mobile money refunds may take slightly longer depending on your network provider.
Return Shipping
Customers are responsible for return shipping costs, except where the return is due to our error, such as a damaged, wrong, or defective item, in which case we will cover the cost.
Governing Law
This policy is governed by the laws of the Republic of Ghana. Any disputes arising from a purchase on this website will be handled in accordance with applicable Ghanaian consumer protection law.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +233 57 188 8661
- Address: Alajo High St, Pig Farm, near Kotobabi Police Station, Accra