Shipping Policy
At Scents Of Dreams, we want you to receive your order as quickly and safely as possible. Below are the details of our shipping process.
Processing Time
Orders are typically processed within 1-2 business days (Monday–Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times (Ghana)
- Accra & Tema: 1-2 business days via our courier partners
- Other Major Cities (Kumasi, Takoradi, Tamale, Cape Coast, etc.): 2-3 business days
- Remote Areas: 3-5 business days
Shipping Fees
- Standard shipping within Ghana: Calculated at checkout based on your location
- Free shipping on orders over GH₵500 (subject to change during promotions)
Order Tracking
Once your order ships, you’ll receive a tracking number via email and/or SMS. You can use this to monitor your delivery status.
Delivery Issues
- If no one is available to receive the package, the courier will attempt a second delivery the next business day
- After 2 failed attempts, the package may be held at the nearest courier office for pickup
- Please contact us at [email protected] if your order hasn’t arrived within the estimated timeframe
International Shipping
We currently ship within Ghana only. For international inquiries, please contact us directly.
Changes to Shipping Address
If you need to update your shipping address after placing an order, contact us immediately. We can only change the address if the order hasn’t yet been dispatched.
Lost or Damaged Shipments
In the rare event your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date with photos of the damage (if applicable). We’ll work with the courier to resolve the issue and send a replacement or issue a refund per our Refund Policy.